Your information, handled with care.

When you send a support request, Polished Tech collects your name, phone number, email address (if provided), city, support type, preferred contact method, timing, and the details you share about what you need help with.

When you accept the Service Agreement, Polished Tech collects your name, phone number, email address, business name (if applicable), support type, electronic signature, the date and time of acceptance, and the IP address and browser used, so there is a reliable record of the signature.

While providing services, Polished Tech may keep notes about your devices, accounts, and the work performed. Payments are processed by Square; Polished Tech does not receive or store your full card number.

Your information is used to respond to requests, schedule and provide services, send invoices and payment requests, and keep records of agreements and work performed. Polished Tech does not sell or rent your personal information and does not use it for advertising.

If you choose text as your preferred contact method, Polished Tech may text you about your request, appointments, and billing. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out. Your phone number and text messaging consent are not shared with third parties for their marketing purposes.

Information is shared only with providers that help Polished Tech operate, such as website hosting, form delivery, email, and Square for payments. These providers may use your information only to perform those services. Information may also be disclosed if required by law.

While providing support, Polished Tech may see files, email, or other information on your devices or accounts. That information is accessed only as needed for the requested work and is kept confidential, as described in the Service Agreement.

This website does not use advertising or analytics cookies. Like most websites, the services that host the site and deliver its fonts and styles may record basic technical information, such as your IP address and browser type.

Polished Tech uses reasonable measures to protect your information, but no method of transmission or storage is completely secure. Please do not send passwords, PINs, or other sensitive credentials through the website, by email, or by text.

Information is kept as long as needed to provide services, maintain business and tax records, and meet legal obligations. To ask what information Polished Tech has about you, or to request a correction or deletion, use the contact details below.

This website is not directed to children under 13, and Polished Tech does not knowingly collect their personal information.

This policy may be updated from time to time. The effective date at the top of this page shows when it was last changed.

Polished Tech LLC
(386) 243-4037
info@polishedtechsupport.com